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Bert Van Den Berg
02/20/12 12:30
Read: 429 times
Henderson
New Zealand


 
#186072 - No help from SiLab technical support
Responding to: Christoph Franck's previous message
You are absolutely right. When Silabs "fixed" their buggy "A" version of the F504 and we bought the new "B" version our engine monitor display that we manufacture for an American automotive manufacturer stopped working. We're past the prototype stage and into pilot production but volumes are not high yet. Silabs technical support acknowledges our email requesting help but no response in three weeks to three requests for help.

Thanks heaps Silabs.

Regards,

Bert


List of 34 messages in thread
TopicAuthorDate
So what does "high volume" mean to you?      Andy Neil      02/19/12 02:42      
   1 million sales      JecksonS Ben      02/19/12 04:46      
   Depends too much on product and product value      Per Westermark      02/19/12 08:53      
   In the cellphone market? Millions.      Christoph Franck      02/19/12 10:07      
      50k?      Rob Klein      02/19/12 16:18      
         Report a bug and see what happens:      Christoph Franck      02/20/12 06:02      
            No help from SiLab technical support      Bert Van Den Berg      02/20/12 12:30      
               unusual or changed or ....      Erik Malund      02/20/12 12:47      
                  Response from local distributor      Bert Van Den Berg      02/20/12 17:56      
            Shouldn't be the case?      Andy Neil      02/20/12 16:22      
               It's probably a risk vs. reward thing.      Christoph Franck      02/21/12 00:59      
                  but, at least        Erik Malund      02/21/12 07:33      
               Alas so huge amounts of false bug reports to support      Per Westermark      02/21/12 03:22      
                  a valid point      Erik Malund      02/21/12 07:38      
                     Not so sure about bigger companies have better skills      Per Westermark      02/21/12 08:32      
                     it's difficult to provide persuasive evidence      Richard Erlacher      02/21/12 08:38      
                        to prove a chip defect        Erik Malund      02/21/12 08:54      
                           I'm guessing this happens because of slow response times ...      Richard Erlacher      02/26/12 20:32      
                           I see it from a different angle ...      Richard Erlacher      02/26/12 20:32      
                  RE: huge amounts of false bug reports      Andy Neil      02/21/12 15:54      
                     That's why bug reports must be accompanied by evidence      Richard Erlacher      02/26/12 20:37      
               I have twice had one such case      Erik Malund      02/21/12 07:26      
         that value      JecksonS Ben      02/22/12 01:12      
            Does anyone buy components at a "local" store.      Andy Neil      02/22/12 17:00      
               Not anymore ...      Rob Klein      02/23/12 05:29      
               seems to be the case in Farawayistan      Erik Malund      02/23/12 06:56      
                  Early silicon      Per Westermark      02/23/12 07:10      
                     even better      Erik Malund      02/23/12 07:55      
                  It was common in the U.S. to buy small quantities locally      Richard Erlacher      02/26/12 20:46      
               On-line      JecksonS Ben      02/26/12 23:38      
   High volume usually means low margin.      Christoph Franck      02/20/12 06:07      
      High volume means high profit      JecksonS Ben      02/24/12 01:01      
   Ask this question the mcu manufacturers.      Jan Waclawek      02/20/12 14:08      
   In terms of products:      Christoph Franck      02/21/12 04:28      

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