Email: Password: Remember Me | Create Account (Free)

Back to Subject List

Old thread has been locked -- no new posts accepted in this thread
Per Westermark
02/21/12 03:22
Read: 413 times
Sweden


 
#186093 - Alas so huge amounts of false bug reports to support
Responding to: Andy Neil's previous message
Andy Neil said:
If a low-volume user reports a chip bug, the chip manufacturer should be interested in case that bug affects their high-volume customers...

Except that a large percentage of hw bug reports are actually errors in the users software - or totally incorrect assumptions from the user. So many manufacturers focuses on the big customers - where the money are - while waiting until they see a number of smaller customers complaining about the same thing. Some manufacturers don't even have the tools to notice that multiple customers are complaining about the same thing - it's only the few that gets their reports screened by a real engineer that may have their problems taken into account for workarounds, or fixes.

In the end, real professionals gets hurt by the large amount of unskilled people out there.

List of 34 messages in thread
TopicAuthorDate
So what does "high volume" mean to you?      Andy Neil      02/19/12 02:42      
   1 million sales      JecksonS Ben      02/19/12 04:46      
   Depends too much on product and product value      Per Westermark      02/19/12 08:53      
   In the cellphone market? Millions.      Christoph Franck      02/19/12 10:07      
      50k?      Rob Klein      02/19/12 16:18      
         Report a bug and see what happens:      Christoph Franck      02/20/12 06:02      
            No help from SiLab technical support      Bert Van Den Berg      02/20/12 12:30      
               unusual or changed or ....      Erik Malund      02/20/12 12:47      
                  Response from local distributor      Bert Van Den Berg      02/20/12 17:56      
            Shouldn't be the case?      Andy Neil      02/20/12 16:22      
               It's probably a risk vs. reward thing.      Christoph Franck      02/21/12 00:59      
                  but, at least        Erik Malund      02/21/12 07:33      
               Alas so huge amounts of false bug reports to support      Per Westermark      02/21/12 03:22      
                  a valid point      Erik Malund      02/21/12 07:38      
                     Not so sure about bigger companies have better skills      Per Westermark      02/21/12 08:32      
                     it's difficult to provide persuasive evidence      Richard Erlacher      02/21/12 08:38      
                        to prove a chip defect        Erik Malund      02/21/12 08:54      
                           I'm guessing this happens because of slow response times ...      Richard Erlacher      02/26/12 20:32      
                           I see it from a different angle ...      Richard Erlacher      02/26/12 20:32      
                  RE: huge amounts of false bug reports      Andy Neil      02/21/12 15:54      
                     That's why bug reports must be accompanied by evidence      Richard Erlacher      02/26/12 20:37      
               I have twice had one such case      Erik Malund      02/21/12 07:26      
         that value      JecksonS Ben      02/22/12 01:12      
            Does anyone buy components at a "local" store.      Andy Neil      02/22/12 17:00      
               Not anymore ...      Rob Klein      02/23/12 05:29      
               seems to be the case in Farawayistan      Erik Malund      02/23/12 06:56      
                  Early silicon      Per Westermark      02/23/12 07:10      
                     even better      Erik Malund      02/23/12 07:55      
                  It was common in the U.S. to buy small quantities locally      Richard Erlacher      02/26/12 20:46      
               On-line      JecksonS Ben      02/26/12 23:38      
   High volume usually means low margin.      Christoph Franck      02/20/12 06:07      
      High volume means high profit      JecksonS Ben      02/24/12 01:01      
   Ask this question the mcu manufacturers.      Jan Waclawek      02/20/12 14:08      
   In terms of products:      Christoph Franck      02/21/12 04:28      

Back to Subject List